Are Carnegie K12 software products compatible with both Mac and Windows Operating Systems? Do I need to take the initial assessment before proceeding with my new Carnegie K12 software? How do I reset my password? How do I return to my lesson Path? How do I return to my lesson Path? How do I start the Initial Assessment? How is performance measured? How long should I practice? I forgot my password. How do I request a new password? I live outside the US. Will Carnegie Speech products work for me? I need more assistance. How do I get implementation support and training ? Weekly email reminder feature - how does it work? What are some tips for ensuring successful use of Carnegie Speech software? What are the technical requirements for Carnegie Speech software? What do I do when I’m stuck in a lesson? What equipment is needed with Carnegie ESL and Carnegie ESP? What happens if I exit a lesson before I’m done? What headset is recommended for use with Carnegie K12 software? What if my microphone is "muted"? What is Active Learning Time and how is it calculated? Which internet browser works best with Carnegie Speech software? Why didn’t I get a password reset email from the Carnegie Speech program? Why didn’t the Carnegie Speech software recognize what I said?